REFUND POLICY

Thank you for choosing Eco Thread Collective LLC. We are committed to providing our customers with high-quality products and an exceptional shopping experience. If you are not satisfied with your purchase, our refund policy is as follows:

1. Refund Request
You can request a refund within 30 days of receiving the item. Please ensure the item is unused and retain its original packaging and labels. We do not accept refund requests for used or damaged items.

2. Refund Process
Contact Customer Service: Please contact us via our customer service email steven@ecothreadcollective.com, providing your order number and reason for the refund.

Return: We will provide a return address after confirming your refund request. You will need to return the item to the following address:

Eco Thread Collective LLC
5 SHERWOOD RD
EASTON, CT 06612
Tracking Information: Please retain the tracking number for your shipped package until the refund is completed.

3. Refund Processing
Once we receive the returned item and confirm its status, we will process the refund within 5-7 business days. The refund will be returned to your original payment account. Please note that processing times may vary depending on the financial institution's processing speed.

4. Shipping Costs: The refund amount does not include initial shipping costs unless due to our error (e.g., sending the wrong item).

5. Special Circumstances: For specific products, we will explain the refund policy in detail. If you have any questions, please contact us to confirm the relevant information before purchasing.

If you have any questions about the refund policy or need further assistance, please feel free to contact us. We are committed to serving you and ensuring you are satisfied with our products and services.