FAQ

Welcome to Eco Thread Collective LLC's Frequently Asked Questions (FAQ) page. Below are some frequently asked questions and answers from our customers. If you have any further questions, please feel free to contact us.

1. How do I place an order?

You can browse our products on our official website (www.ecothreadcollective.com), select your desired items, click "Add to Cart," and then follow the prompts to complete your order.

2. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible. We will try our best to accommodate your request, but please note that orders may not be changeable or cancelable after shipment.

3. What payment methods do you offer?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, etc. You can choose the most convenient payment method at checkout.

4. How much does shipping cost?

Shipping costs vary depending on the weight, size, and delivery address of your order. You can view the specific shipping information during checkout.

5. Where can I check my order status?

Order status can be viewed in your registered account or checked via the tracking link provided in your order confirmation email.

6. What is your return policy?

If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Returned items must be unused and in their original condition. Please visit our website's return policy page for details.

7. How to contact us?

If you have any further questions or need further assistance, please contact us as follows:

Phone: +1 (959) 955-7332
Email: steven@ecothreadcollective.com
Thank you for your support of Eco Thread Collective LLC. We look forward to providing you with excellent products and services!